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1. Choose a plan and create your account, if you haven't already.
2. Download the installer from the download page and run it. Windows asks for administrator permission because EverSafe installs a background service.
3. Sign in with your EverSafe email address and password.
4. Set your encryption password, and keep it somewhere safe.
5. Your first backup starts. You can change which folders are included in the app.

Your sign-in password is for your EverSafe account. If you forget it, you can reset it.

Your encryption password makes the key that encrypts your files on your PC. We never receive it, so it can't be reset. You need it to restore files on a new or replacement computer. Store it in a password manager or write it down and keep it somewhere safe.

Back up the places your own files live: usually Documents, Pictures, Desktop and any work or project folders. You don't need to back up Windows or your programs, which can be reinstalled.

By default EverSafe watches your folders and backs up changes shortly after you save them. If you prefer, set it to back up hourly, daily or weekly instead in the app.

The first backup has to upload everything you've selected, so it depends on how much data you have and your internet upload speed. After that, EverSafe only uploads the parts of files that have changed, so later backups are much quicker. You can see progress in the app.

Yes. EverSafe uses Windows Volume Shadow Copy to copy files that other programs have open, such as Outlook data files and accounts databases, from a snapshot taken at that moment. The copy is like the file after a sudden power cut, which programs such as Outlook recover from. For software that runs its own database server, keep using its own backup feature as well.

You choose which folders to include. Inside them, EverSafe automatically skips things that aren't worth keeping: temporary files (such as .tmp and partial downloads), Office lock files, browser caches, the Windows folder, the recycle bin and Windows' page and hibernation files.

New backups stop until you upgrade your plan or back up fewer folders. Your existing backups are kept and you can still restore from them. Your online account shows how much space you're using.

The app shows the status of your backups. If one of your computers stops backing up for a couple of days, we also send you an email, and remind you if it stays that way.

1. Open EverSafe and choose Restore.
2. Pick the date and time of the backup you want.
3. Select the files or folders to bring back.
4. Choose where they go: their original location, this PC's matching folders, or a folder you choose.
5. Start the restore and wait for it to finish.

Yes. Every plan keeps a version every hour for the last 24 hours, then one a day: for 10 days on Personal and 30 days on Pro. Business and Enterprise also keep weekly versions for a year and monthly versions for as long as your account is open. Pick an earlier date and time when you restore, or look at a file's version history.

Yes, as long as it was backed up before you deleted it and that backup is still within your version history. Choose an earlier backup and turn on "Show deleted files".

Install EverSafe on the new computer, sign in, and say it's a replacement computer when asked. Enter your encryption password, and EverSafe restores your backed-up files into the new PC's folders before it starts backing up. EverSafe restores your files and folders, not Windows or your installed programs.

Run the same restore again. EverSafe checks what's already there and skips files that have been restored, so it carries on from where it got to.

EverSafe shows this when a large share of your files changed or disappeared in one backup. Your last clean backup is kept safe for 30 days. If you weren't expecting those changes, disconnect the computer from the internet, deal with the infection (or ask an IT professional to), then restore your files from a backup taken before the problem started. If the changes were expected, for example you reorganised your folders, you don't need to do anything.

Sign in and go to Subscription. An upgrade starts straight away and you pay the difference for the rest of your billing period. A downgrade starts at your next renewal, as long as your backups fit in the smaller plan's storage.

Sign in and go to Invoices, where you can view and download them.

Sign in, go to Subscription and choose Cancel Subscription. Backups carry on until the end of the period you've paid for. Cancelling doesn't delete your backups: you can still sign in and restore your files.

Sign in and go to Settings. Deleting your account signs out your computers straight away, stops any subscription, and permanently erases your backups 15 days later. This can't be undone.

Use Forgot your password? to get a reset link by email. This changes your sign-in password only; your encryption password stays the same.

We're sorry, but no. Your encryption password never leaves your computer and we never have a copy, so nobody can recover it or decrypt your backups without it. If EverSafe is still signed in on your computer, it can keep backing up; to restore on another computer you'll need the password. If it's truly lost, contact us and we'll talk you through starting a fresh backup.